Frequently asked questions (FAQs)

Key collection is currently 4pm to allow for additional cleaning requirements however guests can head to main reception earlier to complete your pre-registration check in which will speed up your key collection time significantly. Please note that you will be unable to access your lodge before 4pm.

Check out is by 10:00am on your day of departure.

Yes, there is a hairdryer in every lodge. You will find this in the master bedroom.

Yes, and either a tumble dryer or a washer dryer, this excludes the Byron Lodges.

Our Parks are self-catering with towels and bed linen provided. We do provide a Welcome Pack, subject to availability, with some basic provisions but you are encouraged to bring your own food and supplies as you require.

Yes, there is an iron and ironing board provided in the lodges.

Booking is required. You can book on arrival or phone in advance to do this on 01382 585212.

We have an onsite shop for all those last-minute amenities. The local villages of Muirhead & Birkhill also have a couple of shops which will have all main necessities. If you need a bigger shop there is a Tesco Extra and Asda details of which are included in the welcome pack.

Most of the main supermarkets (Tesco & Asda) deliver shopping straight to your lodge. Please ensure the delivery time slot is after 4pm when your lodge is ready.

There is Wi-Fi within the main resort and Lochside Lodges. This is free of charge. All other lodges currently do not have Wi-Fi.

No, as we don’t refund the card, the amount is released automatically. You won’t see it on your statements as a sale or a refund.

BBQ’s are not permitted on site within any lodges.

If your child is lost, please notify Reception immediately.

Yes. We have parking at the lodge however the number of cars is restricted for emergency access purposes. Any additional cars must park in the main secure car park located at the main resort. We permit the following at the lodges:

• Muirloch Lodges; Byron Lodges – 1 car.
• Rainbow/Spa/Spa Plus Lodges; Barnard/Spa Lodges; Raeburn Lodge – 1 car.
• Osprey/Spa Lodges; Galbraith Lodges – 2 cars.
• Vegas Spa Plus; Eagle Spa Plus; Forester Spa Plus; Kinder Lodge, Lochside Lodges – 3 cars.